Terms & Conditions

Disclaimer

The information and guidance provided by DHF Alliance is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. You should not use the information provided to diagnose or treat any medical or health condition. Always consult a qualified healthcare provider regarding any medical concerns, symptoms, or conditions.

Any actions you take based on information from DHF Alliance are at your own discretion. DHF Alliance is not liable for any direct or indirect claims, losses, or damages resulting from the use of products purchased through our website. Never disregard professional medical advice or delay seeking treatment because of information obtained from DHF Alliance.

DHF Alliance does not endorse or guarantee the effectiveness, suitability, or appropriateness of any products, tests, treatments, procedures, services, opinions, or healthcare providers mentioned or available through our website. We are not responsible for any advice, treatment, diagnosis, or other information obtained through our services.

SMS Marketing Consent

By opting in to DHF Alliance’s SMS notifications during checkout or via our subscription tools, you consent to receive recurring text messages regarding your orders, abandoned cart reminders, marketing offers, transactional updates, and review requests. Message frequency may vary. Consent is not a condition of purchase.

To unsubscribe, reply STOP to any SMS from us or use the provided unsubscribe link. You remain responsible for any messaging charges applied by your mobile carrier. Message and data rates may apply.

DHF Alliance may update or change any phone numbers or shortcodes used for SMS messaging. We are not liable for missed or misdirected messages due to such changes.

Privacy Policy

At DHF Alliance, your privacy is important. This policy explains how we collect, use, and protect your personal information.

• We only collect information you voluntarily provide, such as name, shipping address, email, or payment details.
• Your information is used to fulfill orders, respond to inquiries, and operate our SMS marketing program.
• We do not sell or rent your personal information.
• Opt-in data for SMS notifications is shared only with messaging partners to enable the service.
• Our website uses cookies to track cart activity and abandoned checkouts, which may be used to send reminders or promotions.

Refund & Return Policy

DHF Alliance offers a 30-day return and refund policy on most purchases unless otherwise stated. Refunds are approved only if items are returned in their original, unopened packaging.

Defective or Damaged Items:

• Items damaged during shipping or with manufacturing defects will be replaced at DHF Alliance’s cost.
• If a replacement is not desired, the customer is responsible for the original shipping charges.
• Refunds may take 1–2 weeks to process.

DHF Alliance is not responsible for any direct or indirect damages resulting from product use.

Arbitration & Class Action Waiver

Arbitration:

By purchasing products or services from DHF Alliance, you agree that any disputes arising from your use of our services, products, or website will be resolved through binding individual arbitration, in accordance with applicable laws. Arbitration is an alternative to court and will be administered by a neutral arbitrator.

Opt-Out:

You may opt out of arbitration within 30 days of your first purchase by sending a written notice with your name, address, and a clear statement declining arbitration. Failure to do so binds you to arbitration for any disputes.

Class Action Waiver:

All claims must be brought individually. You agree not to participate in class, consolidated, or representative claims against DHF Alliance unless both parties agree in writing.